Bubbles in serious trouble

[Bubbles_Few]

Hi guys. Man I hope someone can help.

I run BitDefender Internet Security 2008 (the latest edition with all auto updates completed) and it found something called:

Trojan.PWS.OnlineGames.ZPD

But it can't remove it. It says to delete the infected email messages, but even if you do that it's still there at the next scan. BD's site has this question asked but there is no good answer. I can barely find anything from a Google search and what I do find isn't comforting. Apparently this worm takes control of my machine, steals my passwords and prevents all sorts of software from working right, including my security. For all I know it's filtering out my Google searches so that I'm not getting all the results.

Please tell me that someone has some experience with this as what I did find tells me that it self propagates and that changing my passwords won't help. I've contacted my banks etc., but I can't function. And I'm not hearing back from BD in either email or their chat forum (which is usually excellent, with 5 minute response. They read as "off line" for two days now which is very suspicious). I've been on hold forever with them and I'm not getting through.

Here's hoping a brother can help.

peace. bubs

[LoJack]

Do you have any idea how you got it? Download and install something? This is all the information that I could find on google. Google only came up with 5 results which was more than any other search engine. There was no real solution found for what you got. I've used AVG almost ever since it's been available to the public and have never had an issue with viruses if found. Sorry I couldn't help much more than this...

Last resort...wipe/reinstall.



Name: Trojan-PWS.OnlineGames.ZPD

Type: Malware

Type Description: Malware ("malicious software") consists of software with clearly malicious, hostile, or harmful functionality or behavior and that is used to compromise and endanger individual PCs as well as entire networks.

Category: Trojan

Category Description: Trojan is a general term for malicious software that is installed under false or deceptive pretenses or is installed without the user's full knowledge and consent. Most Trojans exhibit some form of malicious, hostile, or harmful functionality or behavior.

Level: High

Level Description: High risks are typically installed without user interaction through security exploits, and can severely compromise system security. Such risks may open illicit network connections, use polymorphic tactics to self-mutate, disable security software, modify system files, and install additional malware. These risks may also collect and transmit personally identifiable information (PII) without your consent and severely degrade the performance and stability of your computer.

Advice Type: Remove

[HaKKa_Few]

i wuz busy looking it up when you emailed me lol
i dont know bro, check some of this out maybe it will help. . .

forum.bitdefender.com/index.php?showtopic=2425

vil.nai.com/vil/content/v_142354.htm

vgrep.viruspool.net/virus.cms?&id=2152298

Ghosting regularly can save you ass, TRUST ME

[Bubbles_Few]

Hey Hakka, thanks for your efforts. I finally got through to BitDefender. The worm was preventing access to them, deleting references to that virus as well as making it look like they were off line. When I found a way to connect through another machine, I was able to get the fix and apply it. At least so far, all looks to be back to normal. What a friggin' bug though. Smart in many ways and apparently likely one designed by organized crime. Again, I really appreciate you reaching out. It felt weird knowing so many administrative sites had been compromised. Hope you're day's been better than that.

Funny, I had a big day planned working on this lawsuit and instead spent the entire day on the virus. Here was today's horoscope:

You may have issues at home to handle, even if you had other ideas for your day. Something may not have gone as expected, setting your schedule on its ear. Don't worry about your previous plans, for they can be changed with a phone call to the right person. Instead, leap into the unknown, without anticipation of where you will land. A bit of uncertainty now is a good thing.

peace. bubs

[Bubbles_Few]

Lojack... it came in an email. Nothing installed. In the end, I couldn't find the email that BitDefender identified (it had a very strange subject line). So I just deleted everything I got or sent on that date, which wasn't much fortunately. In the end, the critical part was to run the scan, delete the messages, and then I had to compact the message database before I rescanned. Ugly bug, and I've never ran into one where such limited info was available. If anyone else gets hit at least I have the answers!

peace. bubs

peace. bubs